Unlike UPnP PortMapper and Albertino Port Mapper, Simple Port Forwarding works like a web macro that automatically logs in to your router’s web based administration page using the supplied login information and makes changes directly into your router. Another tool that can automatically help to setup port forwarding in your router is Simple Port Forwarding. The only feature that we’re unsure of is the “Start Listening” button and the numeric up/down spinner beside it. A sample service ticket from OTRS Community Edition Pros/cons: Though many OTRS customers are help desk and IT professionals, the software has also been used by facility management, manufacturing, and transport and logistics companies.

Type of software: Open source job management software that helps you organize work orders Features: OTRS Community Edition offers scheduling and a calendar, ticket management (with prioritization and follow-up features), and automatic notifications. It isn’t designed as a field service management software program, but it does handle work orders, as shows (click “support request” to begin). Hydra is best suited for facilities management, plant maintenance, or other single-location field service jobs. If you aren’t familiar with how to use open source software or you have staff members that are only sort-of-good at coding, Hydra also offers customer support for a fee. Hydra OMS server Pros/cons: Like most open source software, Hydra is. Type of software: Open source Features: Hydra Order Management System offers job management and a “process wizard” that makes it easy for employees to place their jobs in the larger business process.

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